WASHINGTON, D.C., Nov 23, 2010 / — Three days before Black Friday, the NRF Foundation, the research and education arm of the National Retail Federation, announced the Top 10 retailers for customer service in the country.
Selected by shoppers in the sixth annual NRF Foundation/American Express® Customers’ Choice survey, the top ten retailers for customer service, in ALPHABETICAL order, are:
- Amazon.com
- JCPenney
- Kohl’s Department Stores
- Lands’ End
- L.L.Bean
- Newegg
- Nordstrom
- Overstock.com
- QVC
- Zappos
While this is not the order of their rank, the official announcement of the rank of each retailer will be unveiled at NRF’s Annual Retail Industry Luncheon on January 11, 2011, during NRF’s 100th Annual Convention and EXPO. The complete list of 46 retailers that shoppers selected as having the best customer service will also be released at that time.
This year marks the sixth year American Express and the NRF Foundation have conducted the Customers’ Choice survey. Together, they provide tools and training for retailers to serve customer needs and strengthen the retail industry.
